Players with prizes valued at $600 or more can be mailed to the nearest Florida Lottery district office. Players with prizes valued at $250,000 or more can be mailed to Florida Lottery Headquarters.

To claim your prize by mail, simply mail the ticket(s) along with a Winner Claim Form and the documentation listed under the "Required Documentation" tab. Tickets mailed to Florida Lottery Headquarters or district offices are processed in approximately 30 - 45 days*.

If a Draw game ticket has been validated by a retailer and the prize was not paid, the envelope and its contents, including the winning ticket, must be postmarked on or before the 30th day after the claim deadline. If the ticket has not been validated by a retailer, the envelope and its contents must be postmarked on or before the claim deadline as detailed under the "Ticket Expiration" section below. If all required documentation is not received by the Lottery by the applicable extended claim date, the prize will be forfeited. All Florida MEGA MILLIONS, POWERBALL, CASH4LIFE, and Fast Play prizes must be claimed in Florida.

For Scratch-Off or Fast Play tickets that have been validated by a retailer, the envelope and its contents, including the winning ticket, must be postmarked on or before the 270th day after the official end of the game. If the Scratch-Off or Fast Play ticket has not been validated by a retailer, the envelope and its contents must be postmarked on or before the 240th day after the official game close. If all required documentation is not received by the Lottery by the applicable extended claim date, the prize will be forfeited.

Tickets mailed to the Florida Lottery Headquarters will be processed in the order in which they are received by the claims processing department. Damaged, state owed debt and disputed tickets may take longer.

Players with prizes valued at $600 or more can schedule claim appointments at Lottery offices.

Claim appointments are available Monday - Friday between the hours of 8:30 a.m. and 4:00 p.m., EST (Pensacola's hours are 8:00 a.m. to 3:30 p.m., CST). The first hour of each day is reserved for players 65 and older and for those with serious underlying medical conditions.

For the safety of our employees and players:

• In accordance with local ordinances, players must have a face covering to enter.
• Mandatory health screenings will be conducted in accordance with DOH and CDC guidelines prior to allowing any player into a Lottery office.
• To limit the number of people in an office at one time, players are asked to attend their claim appointment by themselves unless they require the assistance of another person for medical reasons.

Players with prizes valued at $600 or more can be claimed via secured drop box located inside any Florida Lottery district office.

To claim a prize via drop box, simply place the ticket(s) along with a Winner Claim Form and the documentation listed under the "Required Documentation" tab in an envelope and drop it off at Florida Lottery Headquarters or any district office. Tickets submitted via drop box to Florida Lottery Headquarters or district offices are processed in approximately 10 - 14 days*.

For the safety of our employees and players:

• In accordance with local ordinances, players must have a face covering to enter.
• Mandatory health screenings will be conducted in accordance with DOH and CDC guidelines prior to allowing any player into a Lottery office.

If a Draw game ticket has been validated by a retailer and the prize was not paid, the envelope and its contents, including the winning ticket, must be submitted on or before the 30th day after the claim deadline. If the ticket has not been validated by a retailer, the envelope and its contents must be submitted on or before the claim deadline as detailed under the "Ticket Expiration" section below. If all required documentation is not received by the Lottery by the applicable extended claim date, the prize will be forfeited. All Florida MEGA MILLIONS, POWERBALL, CASH4LIFE, and Fast Play prizes must be claimed in Florida.

For Scratch-Off or Fast Play tickets that have been validated by a retailer, the envelope and its contents, including the winning ticket, must be submitted on or before the 270th day after the official end of the game. If the Scratch-Off or Fast Play ticket has not been validated by a retailer, the envelope and its contents must be submitted on or before the 240th day after the official game close. If all required documentation is not received by the Lottery by the applicable extended claim date, the prize will be forfeited.

Tickets submitted via drop box to Florida Lottery Headquarters will be processed in the order in which they are received by the claims processing department. Damaged, state owed debt, and disputed tickets may take longer.

To claim a prize of $600 or more, the player must:

1. Complete a Florida Lottery Winner Claim Form.
2. Present one form of identification that is current or was issued within the past five years and bears a serial number or other identifying number. If you are claiming via mail or secured drop box, provide a clear scanned copy of your identification.
   Acceptable forms of identification include:
   • An identification card or driver's license issued by a public agency authorized to issue driver's licenses in Florida, a state other than Florida, a territory of the U.S., Canada, or Mexico.
   • A passport issued by the U.S. Department of State.
   • A passport issued by a foreign government for non-annual payment option prizes & prizes that do not require a notarized affidavit.
   • A passport issued by a foreign government stamped by the United States Bureau of Citizenship and Immigration Services for annual payment option prizes or for prizes that require a notarized affidavit.
   • An identification card issued by any branch of the U.S. armed forces.
   • An identification card issued by the United States Bureau of Citizenship and Immigration Services.

PLAYERS SHOULD PROVIDE ALL DOCUMENTATION REQUIRED TO PAY A PRIZE AT THE TIME THE CLAIM IS FILED WITH THE LOTTERY.

Privacy Act Notice:

Under the Federal Privacy Act, disclosure of a person's Social Security number is voluntary unless a Federal statute specifically requires such disclosure or allows states to collect the number. For claimants of Florida Lottery prizes valued at $600 or more, disclosure is required by 26 U.S.C. s. 3402 and 26 U.S.C. s. 6109 for tax withholding and reporting purposes. Social Security numbers will also be used to determine whether a claimant owes an outstanding debt to a state agency or child support collected through a court, pursuant to Section 24.115, Florida Statutes.